The Direction reserves the right to change scheduled dates, programmes and Casts in case of technical problems or problems caused by forces majeures. The audience is invited to dress appropriately for the performance.
It’s not allowed to enter when the show is on.
During the performance it’s strictly forbidden the use of flashes and mobiles.
Every spectator has to show the ticket to the staff if requested.
Issued tickets CANNOT be changed nor refunded.
Tickets are valid exclusively for the date and the performance indicated on them. If they are not used, it is not possible to change them for any other performance or any other date.
In case of bad weather, the performance is never cancelled before the time of the beginning. The Direction reserves the right to delay the beginning of any performance up to 60 minutes after the scheduled time and to inform the audience about the possible cancellation of the performance.
If a performance is cancelled before its beginning, the refund of the ticket price less 10% will be possible from the day after and within 5 days after the scheduled date of the performance at the Festival Ticket Office in Montecatini Terme. In order to get the refund, tickets have to be handed or sent to the Festival Ticket Office in Montecatini Terme within 5 days following the cancelled performance.
If a performance is interrupted after its beginning, no refund is possible.